Justin G. Roy

You know what really grinds my gears?  Booking a flight online.

Who ever thought of the system had to be on crack, and I am very serious about this.  Here is a list of my gripes, and if anybody knows a decision maker at an airline please pass this on.

1. I cannot click the back button.  If I do, I am thrown into a world of “page cannot be displayed” and “must refresh”
2. Having 32 windows open, making sure I am getting the best deal. 
3. What do you mean by ONLY $35 for more leg room?  I am 5’6”.  I don’t need the amount of leg room I have already.  AND, how is this charge $35 one way for a $115 flight?  Will my seat, leg room, and service be 30.4% better and bigger?
4. It is not easy to change your mind about a particular time or day you want to fly.  So I naturally click the back button to choose an alternate day/time….see number 1
5. Does the aisle get narrower towards the bathroom?  Do people waiting have to stand so close to me?  Reference #3 and imagine why I would rather them stand facing the back or the front of the place and not sideways facing towards or away from me.  

OK, I know this list may have went into more than just the booking online, but hey, it’s what grinds my gears.

Last week I had the chance to sit down and chat with Tim Sanders, author of Saving The World At Work.  If you are not familiar with Tim, he has also written The Likeability Factor and Love Is The Killer App.  (both are must-haves for anybody who works with customers)

Hands down an amazing book.  Tim talks a lot about sustainability and green design, which I think would really peak a lot of architects and engineers interest.  Further, Sanders talks about the Responsibility Revolution and how businesses are starting to (and will continue to be) judged based on their environmental and social policies by their clients and customers. 

As a recruiter, I have to comment and say potential employees are also looking at not only the company policy, but the plan and results from their efforts.  

Highly recommend the book, and I would be very interested in hearing some other thoughts, opinions, or discussions from other readers.