Justin G. Roy

You know what really grinds my gears?  Booking a flight online.

Who ever thought of the system had to be on crack, and I am very serious about this.  Here is a list of my gripes, and if anybody knows a decision maker at an airline please pass this on.

1. I cannot click the back button.  If I do, I am thrown into a world of “page cannot be displayed” and “must refresh”
2. Having 32 windows open, making sure I am getting the best deal. 
3. What do you mean by ONLY $35 for more leg room?  I am 5’6”.  I don’t need the amount of leg room I have already.  AND, how is this charge $35 one way for a $115 flight?  Will my seat, leg room, and service be 30.4% better and bigger?
4. It is not easy to change your mind about a particular time or day you want to fly.  So I naturally click the back button to choose an alternate day/time….see number 1
5. Does the aisle get narrower towards the bathroom?  Do people waiting have to stand so close to me?  Reference #3 and imagine why I would rather them stand facing the back or the front of the place and not sideways facing towards or away from me.  

OK, I know this list may have went into more than just the booking online, but hey, it’s what grinds my gears.