Measure What Really Matters
Mel Lester wrote a great post on his blog, E-Quip Blog last month, Are You Measuring the Things That Really Matter?
Lester talks about what architecture and engineering (A/E) firms should really take a look at and measure. Not billings nor projects, as you might think. But he talks about the following:
- Client satisfaction
- Employee satisfaction
- Supervisory performance
- Targeted behaviors
These four subjects are sometimes very difficult to measure, and pretty tough to wrap around in a time where we are all looking for the next project or client. However, making sure your current clients are satisfied will ensure they remain with you when there is a project, and the same goes for employees.
Though the unemployment market is the subject on too many minds of architects or consulting engineers, as a firm owner you should take a look at your talent and make sure the right people are happy and satisfied with your firm. Given many firms are feeling the pinch, many more are recognizing this is the time to start recruiting architects or recruiting engineers to either “beef up” their staff, upgrade, or simply have the opportunity to hire somebody who they previously thought unattainable.
Click here to read the full article, and tips on how to, and what to, measure.
